What characterizes Internal Failure in quality management?

Internal Failure in quality management is characterized by defects identified before the product is delivered to customers. This concept emphasizes the importance of catching and addressing issues during the production process rather than allowing them to reach the customer.

When defects are detected internally, they can be corrected before the product enters the marketplace, helping to ensure the quality and reliability of the product. This proactive approach not only minimizes customer dissatisfaction but also reduces the costs associated with external failures, such as warranty claims or product returns, both of which represent issues that have already affected the customer experience.

By focusing on identifying and resolving defects internally, companies can improve their overall quality management processes, enhance customer satisfaction, and contribute to better long-term profitability.