Which of the following is NOT a principle of a Quality Management System (QMS)?

A Quality Management System (QMS) is built upon a set of principles that guide organizations in improving their processes, ensuring quality, and enhancing customer satisfaction. The principles typically include customer focus, leadership, engagement, process approach, improvement, evidence-based decision making, and relationship management.

In this context, "Control" is not recognized as a fundamental principle of a QMS. While control mechanisms are essential for maintaining quality in processes and outcomes, they are not classified as a guiding principle of a QMS. Instead, control can be seen as a means to implement the principles that focus on overall quality and continuous improvement.

On the other hand, engagement emphasizes the importance of involving people at all levels in the organization, which boosts motivation and enhances team work. The process approach focuses on understanding and managing interrelated processes to improve the organization's effectiveness and efficiency. Customer focus is foundational, stressing the need to meet customer requirements and enhance their satisfaction.

Understanding these principles is crucial for applying effective quality management practices, leading to improved organizational performance and customer satisfaction.