Which option best describes the focus of key characteristics in quality management?

The focus of key characteristics in quality management encompasses a broad and inclusive approach, making "All apply" the best choice. Quality management fundamentally aims to ensure that products and services meet customer expectations and requirements. This inherently includes customer satisfaction as a primary goal, as satisfying customers is essential for business success and fostering loyalty.

Additionally, sustainability has become an increasingly important aspect of quality management. Organizations now recognize that their practices must not only meet customer demands but also consider environmental impacts, promoting sustainable practices that contribute to a healthier planet.

Cost-reduction measures are also central to quality management. Efficient processes that minimize waste and reduce costs can improve the overall value delivered to customers while maximizing profit margins for the organization.

Together, these characteristics create a comprehensive quality management framework that accounts for customer satisfaction, sustainability, and cost efficiency, demonstrating how all elements are interconnected and vital to the success of any quality management system.