Which term refers to a structured approach for monitoring and improving an organization’s quality management processes?

The term that refers to a structured approach for monitoring and improving an organization’s quality management processes is known as a Quality Management System (QMS). A QMS encompasses the organization's policies, processes, and procedures necessary to achieve quality objectives and enhance customer satisfaction. It provides a framework for consistent evaluation and improvement of various quality processes within the organization, helping ensure that products and services meet customer and regulatory requirements.

A Quality Management System includes various elements, such as documentation, process definitions, and performance metrics. It serves as a comprehensive guide for all personnel involved in quality-related tasks and promotes a culture of continuous improvement. By utilizing a QMS, organizations can systematically address areas for enhancement, maintain compliance with standards, and drive overall operational efficiency.

In contrast, the other terms focus on specific aspects of quality management. Quality Assurance deals with the processes that ensure quality standards are met through systematic monitoring and evaluation. Quality Control involves the operational techniques and activities used to fulfill quality requirements, typically focusing on testing and inspection of products. A Quality Improvement Plan is a more specific strategy to enhance particular processes or aspects of quality, whereas the QMS encompasses a broader, more structured framework for the entire organization's quality management approach.